Frequently Asked Questions
Slope & Sage Hideaway FAQs
What time is check-in and check-out?
- Check-in: 4:00 PM or later.
- Check-out: By 10:00 AM. Please ensure prompt check-out to allow time for cleaning before the next guests.
Is early check-in or late check-out available?
Early check-in and late check-out may be available upon request, depending on availability. Please contact us in advance to make arrangements.
What amenities are included in the stay?
- Bedrooms: Linens, pillows, and blankets are provided.
- Bathrooms: Shampoo, conditioner, body wash, and hand soap are provided.
- Kitchen: The kitchen is fully stocked with cooking utensils, pots, pans, dishes, silverware, a coffee maker, and a few water bottles in the fridge. We also provide coffee, sugar packets, dish soap, a sponge, dishwasher tabs, and laundry detergent.
- Entertainment: Wi-Fi, streaming TV, a pool table, and various board games are available.
Are pets allowed?
Yes, pets are welcome! We charge a $60 pet fee per stay, with a maximum of two pets allowed. Please pick up after your pets and prevent any damage to the property.
What should we do with our trash?
Please take your trash to the community center dumpster located 0.5 miles up the road before you check out.
Is there a cleaning service during our stay?
We do not offer daily cleaning services. However, the property will be thoroughly cleaned before your arrival. If you need additional cleaning during your stay, please contact us to discuss options.
What is the parking situation?
The property has ample parking available for multiple vehicles. Parking is free and located directly on the property.
How do we access the property?
The property uses an electronic lock, so there are no physical keys. You will receive a unique code for the duration of your stay.
Are there any rules regarding noise?
Please be considerate of our neighbors by keeping noise levels down, especially after 10:00 PM. The property is located in a quiet neighborhood, and we aim to maintain that peaceful environment.
What is the best way to reach nearby attractions?
- Taos Ski Valley: 15-minute drive
- Arroyo Seco: 5-minute drive
- Taos Plaza: 20-minute drive
- Rio Grande Gorge Bridge: 25-minute drive
- The property is centrally located, making it easy to explore all the attractions in the Taos area.
What should we do in case of an emergency?
In case of an emergency, dial 911. For non-urgent issues during your stay, please contact us directly through the phone number provided in your welcome email.
Can we have packages delivered to the property?
We do not recommend having packages delivered to the property during your stay as we cannot guarantee delivery times or access to the mailbox.
What is the policy for cancellations and refunds?
- Our cancellation policy is as follows:
- Full refund: If canceled at least 30 days before check-in.
- 50% refund: If canceled between 7 and 14 days before check-in.
- No refund: If canceled less than 30 days before check-in.
- Please review the full policy when booking for any additional details.
Is smoking allowed on the property?
Smoking is strictly prohibited inside the property. Guests may smoke outside, but please dispose of cigarette butts responsibly.
What should we do if something breaks or is damaged during our stay?
Please report any damages or issues immediately so we can address them as soon as possible. Accidents happen, and prompt communication helps ensure the best experience for you and future guests.
Are there any special instructions for the fireplaces?
Ensure that all fireplaces/heating stoves are turned off and without coals when not in use. Please clean up any ashes after use in the container provided.